How can we help you?How can we help you?

Getting started is easy! Simply click on "Start Free Trial" to create your account. You will be guided through an onboarding process where you can set up your practice profile, invite team members, and configure your modules. No credit card is required to start your free trial.

Start with a base package that includes core features. Add specialty modules (Dental, Pharmacy, Lab, etc.) as needed. Pay monthly or annually with 20% savings on annual plans. All plans include a free trial period - no credit card required. Scale up or down as your practice grows.

We accept all major credit cards, mobile money (MTN, Airtel), and bank transfers for annual plans. All payments are processed securely through Flutterwave.

Absolutely. MediCloud employs enterprise-grade security including data encryption at rest and in transit, role-based access control, comprehensive audit trails, and regular security assessments. We are designed with HIPAA and data protection regulations in mind, ensuring your patient data is always protected.

Yes! We provide data migration support for most popular healthcare management systems. Our team will work with you to ensure a smooth transition, including patient records, appointment history, and financial data. Contact our support team for a personalized migration plan.

All plans include access to our comprehensive knowledge base and video tutorials. Professional and Enterprise plans include live onboarding sessions. Email and chat support available for all users. Priority phone support for Enterprise customers.

MediCloud is primarily a cloud-based solution for real-time collaboration and data backup. However, we offer offline mode capabilities for essential functions, with automatic synchronization when connectivity is restored. This ensures you can continue serving patients even during internet outages.

Yes, MediCloud offers API access and integrations with popular tools including accounting software, laboratory systems, and communication platforms. Contact our team for custom integration requirements.

At the end of your trial, you can choose to subscribe to continue using MediCloud. If you do not subscribe, your account will be downgraded to a limited free tier with read-only access to your data for 30 days.